Our services
Three focused engagements. Practically scoped. Clearly priced.
Each Fikir Systems service is designed as a defined project engagement — with a clear beginning, scope, and handover. No indefinite retainers, no vague deliverables.
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Our engagement approach
Every Fikir Systems engagement follows a consistent structure — one that keeps your team involved throughout and ensures a clear handover at the end.
Discovery
We study your current data, processes, and team capabilities to design a scope that fits your actual situation.
Design & build
We develop the model, system, or learning architecture with iterative check-ins to keep the work aligned with your priorities.
Training & review
We run practical sessions with the people who'll use the outputs and refine based on their feedback before handover.
Handover & support
Full documentation and a support window ensure your team can operate independently once we conclude the formal engagement.
Service 01
AI for Revenue Forecasting
A specialised analytics engagement that builds AI-driven revenue forecasting models incorporating your historical sales data, market indicators, seasonal patterns, and pipeline information. Designed for finance and sales leadership who want more dynamic and considered revenue projections.
- Data integration and source assessment
- Revenue model development and calibration
- Scenario planning tools for finance teams
- Interpretation training for leadership
- Documentation and model handover
Investment
RM 940
Duration
4–8 wks
Engagement process
Data audit
Review data sources, quality, and gaps
Model design
Select and configure forecasting approach
Testing & calibration
Validate against historical outcomes
Team training
Interpretation sessions and documentation
Service 02
AI-Assisted Learning Path Design
A consulting engagement for L&D teams who want to design AI-informed learning pathways for employee development. Delivered collaboratively to ensure learning paths align with both organisational competency frameworks and individual career development goals.
- Skill gap analysis and current-state mapping
- Content mapping against competency frameworks
- Adaptive sequencing logic design
- Assessment design and validation approach
- Platform recommendations and implementation guidance
Investment
RM 2,380
Duration
6–10 wks
Engagement process
Skills assessment
Gap analysis and framework review
Content mapping
Align existing content to competencies
Pathway design
Adaptive sequencing and assessment logic
Platform guidance
Recommendations and implementation notes
Service 03
Intelligent Ticketing System Implementation
Deployment of AI-enhanced ticketing for IT service desks, customer support operations, or facilities management teams. Covers ticket classification, priority routing, response suggestions, and resolution pattern analysis. Integration with existing ITSM or CRM platforms is included, along with agent training and performance monitoring setup.
- AI ticket classification and tagging
- Priority routing and escalation logic
- Response suggestion engine
- ITSM/CRM platform integration
- Agent training and performance dashboard
Investment
RM 3,820
Duration
8–12 wks
Engagement process
System audit
Review existing platforms and ticket data
AI configuration
Classification and routing model setup
Integration
Connect to ITSM/CRM and test workflows
Training & monitoring
Agent sessions and dashboard handover
Choosing a service
Which engagement suits your organisation?
This matrix can help you think through which service addresses your current priorities. If you're unsure, we're happy to have that conversation before you commit.
| Consideration | Revenue Forecasting | Learning Path Design | Intelligent Ticketing |
|---|---|---|---|
| Best for | Finance & sales teams | L&D and HR teams | IT ops & support teams |
| Starting price | RM 940 | RM 2,380 | RM 3,820 |
| Typical duration | 4–8 weeks | 6–10 weeks | 8–12 weeks |
| Requires data history | Partial | ||
| System integration | Data sources only | Platform advisory | Full ITSM/CRM |
| Training included |
Standards
Shared across all our services
Data security
All client data handled under signed DPA. Compliant with Malaysia's PDPA 2010.
Defined scope
Written scope document agreed before work begins. Changes handled by mutual discussion.
Documentation
Plain-language deliverable documentation included with every engagement.
Next step
Curious which service fits your situation?
We're happy to talk through your context and help you think through whether any of our services could be a practical fit.
Start the conversation